Managing an Assister FAQ

Working with an assister can help simplify the process of filling out an application and enrolling in a plan. Assisters know the process and can guide you through all the steps.

If you give formal permission, an assister is able to start an application for you, resume an application you have started, and submit an application on your behalf. They are also able to help you shop for a plan, apply any tax credits you might be eligible for, and enroll you in a plan.

However, you are still responsible for responding to any notices you may receive and paying any premiums that may be required to start your coverage.

You can use the Assister Directory to locate an assister in your area who can help.

No. Assisters can help you over-the-shoulder or by guiding you while you fill out an application and enroll in a plan using your own account.

You do not need to have an online account to work with an assister, but you will need an online account to be able to authorize an assister to apply and enroll on your behalf using the online portal. Your assister can help you set up an online account.

Although you still are able enroll in a plan on your own, you are authorizing an assister to take these actions on your behalf using an online portal.

Make sure you communicate with your assister if you want to complete tasks on your own or view plan selections before they select a plan and enroll on your behalf.

The assister will maintain access to your information until you remove your authorization, or until the assister’s MNsure certification status ends, whichever comes first.

To change to a new assister, you will remove the current assister authorized on your account and add the new one. Go to the "How to Change or Remove your Assister" section on the How to Manage Your Assister page.

After you remove an assister, the assister will no longer have authorization to view information or perform tasks on your behalf.

No. An assister has their own login information to a secure portal to act on your behalf if you have given them authorization in your online account. Do not share your login or password information with anyone. 

However, if you are unable to access your online account, an authorized assister may be able to perform some tasks on your behalf.

Contact the MNsure Contact Center. A representative will connect you with specialized assistance.

If you think someone is taking part in any form of fraud, waste, abuse or ethical violation, we want to know. You can tell us by filing a complaint.