A pharmacist may refuse to fill an eligible individual’s insulin prescription only if:
- The pharmacist believes that filling the prescription could be harmful to the patient;
- The pharmacy does not have the insulin in stock;
- The application for the Urgent Need Program is not correctly filled out and signed; or
- The patient refuses to pay the co-pay.
If a pharmacy does not have the insulin in stock, the pharmacist will work with you to determine if you can wait to fill your prescription until they are able to get it in stock. If not, the pharmacist should, whenever possible, assist you in locating another nearby pharmacy that does have the insulin in stock.
If a pharmacist believes that filling the prescription might be harmful, the pharmacist should contact the prescriber to discuss and resolve the concerns.
Pharmacists or their staff can assist in making sure that the application is correctly filled out.
If a pharmacist refuses to fill a prescription, you can go to another pharmacy and ask them to fill the prescription.