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  1. Home
  2. Navigator One Stop
  3. Policies and Procedures
  4. ARC Service Line Procedures

ARC Service Line Procedures

Procedures for requesting assistance from the ARC on specific topics listed below. (See the entire policy and procedures for the ARC.)

  • Assister case association
  • Assister Portal access
  • Background check
  • Case status request
  • Certification and recertification
  • Contract application and status
  • Life event change
  • Navigator payment and enrollment report
  • Qualified health plan enrollment and termination
  • Password reset
  • Organization roster
  • Technical issue reporting
  • Verification
  • Announcements
    • MNsure Assister Assemblies
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    • Overview
    • Account Management
      • Assister Portal Account Set Up
    • Helping Consumers
    • Resources for Consumers
    • Roles and Responsibilities
  • Broker One Stop
    • Agent of Record
    • Applications and Forms
    • Certification and Recertification
      • Certification
      • Certified Broker Resource Guide
      • Recertification
      • Training Information
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      • Request Secure Email
    • FAQ
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      • Past Webinars
    • Policies and Procedures
      • Agent of Record
      • Agent of Record Report
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      • Book of Business Expedited Transfers
      • Book of Business Transfers
      • Broker Certification
      • Broker Fees
      • Broker Service Line Policy
      • Broker Recertification
      • Case Status Request
      • Certified Support Staff Policy for Broker Agencies
      • Notice of Monitored Broker Performance
      • Password Reset Procedures
    • Registration
  • Navigator One Stop
    • Certification and Recertification
      • Background Studies
      • Certification
      • Recertification
      • Training Information
    • Contact Us
      • Request Secure Email
    • Essential Tools
      • Add Staff to Your Roster
      • Create an AMP Account
      • Monitor Staff Certification
      • Monitor Staff Recertification
      • Renew Contract
      • Update Agency Information
      • Update Staff on Your Roster
    • FAQ
    • Insulin Assistance Program
      • Program Training Materials
        • Lesson 1: Overview
        • Lesson 2: Urgent Need Program
        • Lesson 3: Continuing Need Program
        • Lesson 4: Eligibility Review
        • Lesson 5: Requesting Payment
        • Lesson 6: Additional Resources
    • Meetings and Webinars
      • Past Webinars
      • Blue Cross Blue Shield (Blue Plus)
      • Delta Dental
      • Dentegra
      • Guardian
      • HealthPartners
      • Medica
      • Quartz
      • UCare
    • Policies and Procedures
      • ARC Service Line Procedures
        • Account Request
        • Assister Case Association
        • Assister Portal Access
        • Background Check
        • Case Status Request
        • Certification and Recertification
        • Contract Application and Status
        • Life Event Change
        • Navigator Payment and Enrollment Report
        • Organization Roster
        • Password Reset
        • Qualified Health Plan Enrollment and Termination
        • Technical Issues
        • Verification
      • Assister Resource Center Service Policy
      • Assister Case Association
      • Assister Directory
      • Assister Portal Access
      • Case Status Requests
      • Certification
      • Enrollment Report Process
      • Information Sharing
      • Navigator Case Association Form
      • Navigator Insulin Program Payment
      • Navigator Payment
      • Navigator Payment FAQ
      • Recertifcation
      • Submitting Organization Rosters
  • Helping Consumers
    • Getting Started
    • Screening Consumers
    • Account Requests
    • Apply for Coverage
    • Shop and Enroll
    • Renewals
      • Scenarios
        • Enrolled in QHP
        • No Eligibility
        • QHP to Public Program
        • Renewal Eligibility Notice - After Follow-Up
        • Renewal with No APTC
        • Standard Renewal
    • Identity Proofing and Verifications
    • Report Application Changes
      • Add Household Members (Assisted)
      • Add Household Members (Unassisted)
      • Report Income Changes
      • Loss of Health Care Coverage
      • Report Tax-Filer Status Change
      • Report Changes Reference Table
    • Special Enrollment Period (SEP)
    • Special Populations
    • Tax Information
  • Shared Resources
    • Data Privacy and Security
    • Document Library
    • External Resources
    • Joint Policies and Procedures
      • Account Request
      • Assister Roles and Responsibilities
      • Code of Conduct
      • Electronic Signature Policy
      • Inappropriate Interactions
      • Limited English Proficiency
      • Over-the-Phone Account Creation
      • Preferred Assister Lead
      • Reporting Fraud and Complaints
      • Secure Email
      • Virtual Meetings
    • Outreach Resources
      • Enrollment Events Calendar
      • MNsure Story Collection
      • Outreach Curriculum
      • Outreach Materials
        • Thank You
        • Outreach Orders
      • Press and Social Media
    • Stakeholder Groups
    • Training Resources
  • Assister Stakeholder Groups
    • Broker Stakeholder Group
    • Navigator/CAC Stakeholder Group
  • BEC Resources
    • Policies and Procedures
    • Reporting
  • Document Library
  • Grantee Resources
    • Policies and Procedures
    • Reporting
  • search

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Stakeholder Groups

  • Brokers
  • Navigators/Certified Application Counselors (CACs)

Grantee Resources

  • Policies and Procedures
  • Reporting

Broker Enrollment Center Resources

  • Policies and Procedures
  • Reporting

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Assister Resource Center (ARC)
Navigator and CAC support
651-539-2098 or 833-541-7698 (toll free)

Broker Service Line
651-539-2088 or 844-520-8695 (toll-free)

MNsure Contact Center
651-539-2099 or 855-366-7873 (toll-free)

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