Navigator and CAC Training Information

Before Beginning Training Courses

• Confirm you are using an up-to-date version of Safari, Firefox, Google Chrome or Edge.
• Make sure ALL pop-up blockers are turned off during learning sessions. You may need to do this when the lesson launches in a new window.
• Add http://pathlore.dhs.mn.gov/stc/mnsure as a trusted site. You can do this under internet options - security tab - trusted sites.
• Some organizations have firewall protection systems in place; contact your organization’s Help Desk for assistance.
• Training cannot be completed on a tablet device such as iPad or Kindle.
• If you have made several unsuccessful attempts you may want to forward the link to your personal computer.
• Please be patient. Internet speed may affect how quickly information is loaded.
• If you need to take a break while in the middle of a lesson, close the lesson completely. You can resume the lesson by clicking the Continue button.
• Training system updates and maintenance happen on Friday mornings. It may be best to refrain from working on training coursework on Friday mornings before 10:00 a. m. CST.

Steps for Completing Training

Follow these steps to access and begin your training:

• Navigate to the MNsure Learning Center
• Select the Sign On link found on the upper right-hand corner of the web page under the “learning and certification portal” bar.
• Enter your assigned Training ID into the “Unique Key” field and select OK. You should have received this via email.
• Confirm that your name is in the upper right corner of the screen.
• Select the “your learning path summary” link.
• Select the plus (+) sign next to a course to view all lessons of the course.

• Each lesson may have multiple parts. You must complete all parts of the lesson in an assigned course or your completion will not be recorded. The course activities tab will show all parts of a lesson.

• Complete lessons in order, then complete the assessment. To pass the assessment, you must score 80% or better.
• When you have completed each lesson or course the statues will change to Completed, Mastered or Finished on the course activities tab.
• Your learning path will show complete/all current when a curriculum is completed.
• When you have completed your training or you need to sign out for the day, select the drop-down arrow by your name on the right-hand side of the screen and select Sign off.

If you are unsure which courses you need to complete, please refer to the certification/recertification notification email you received from MNsure, check the Certification and Recertification on Navigator One Stop or contact your agency administrator.

Tips for Course Completion Credit

• If you continue to have issues complete training, email (DO NOT CALL) the Assister Resource Center for training issues as they will not be able to assist you over the phone.
• To get credit for completing the course, you will need to participate in ALL interactions that are included in the course. Make sure you have clicked on every interaction on the screen before proceeding to the next screen. For example, you need to click to open any pop-up windows and answer any “Check Your Understanding” questions that are asked within the course. Correct answers are not necessary to proceed on these slides and you will still be able to complete the course if you answered incorrectly.
• Once a module is completed, the status will indicate “mastered” or “finished.” If it does not show mastered or finished, it may be because you did not participate in all the interactions, or you did not pass the assessment.
• The final assessment is at the end of the series of courses, rather than after each individual course. A score 80% or higher is required to pass an assessment.
• Some courses have audio and closed captioning. We suggest that you use headphones and listen to the audio. Closed captioning will open automatically when a course is launched. Turn on/off closed captioning by clicking on the “CC” icon on the lower left of the screen.

To Print Your Transcript

• Once you have completed assigned courses, you can print a copy of your transcript. Course completion information is automatically reported to MNsure. Printing your transcript is for your personal records.
  • Select the main menu icon on the top left and select "you learning transcript" link.
  • Select the printer icon on the upper left to launch a printable transcript.
  • Depending on your computer settings, you can either save the transcript as a PDF or send the transcript to a printer.