Under Minnesota Rules Part 7700.0060, MNsure monitors the performance of certified brokers during the certification period. In general, MNsure may decertify a certified broker for violation of the MNsure Certified Broker Individual Certification Agreement, or for failure to provide consumer assistance services under Minnesota Rules Part 7700.0040, Subp.2, or failure to comply with conflict of interest standards specified in Minnesota Rules Part 7700.0070, Subp 2, or failure to comply with certification requirements detailed in Minnesota Rules Part 7700.0060, Subp 2, which include but are not limited to:
At its discretion, MNsure may require an underperforming entity to develop and implement a time-limited performance improvement plan. If the entity declines to develop and implement the performance improvement plan or if performance is not to MNsure’s satisfaction, the entity’s certification to provide services through MNsure may be withdrawn.
