Policies and Procedures

Navigator and CAC Policies and Procedures

• Account Request (updated 1-2023)
• Assister Case Association (updated 5-2023)
• Assister Directory
• Assister Portal Access (updated 1-2023)
• Assister Resource Center Service Line (updated 10-2023)
• Case Status Request
• Certification
• Electronic Signatures
• Enrollment Report (updated 10-2024)
• Inappropriate Interactions
• Information Sharing
• Limited English Proficiency
• Navigator Case Association Form (updated 5-2023)
• Navigator Insulin Program Payment Policy (released 5-2020)
• Navigator Payment Policy (updated 9-2024)
• Over the Phone Account Creation
• Recertification
• Reporting Fraud and Complaints
• Secure Email
• Submitting Organization Rosters
• Virtual Meetings

Assister Joint Policies and Procedures

Joint policies and procedures for all MNsure-certified brokers, navigators and CACs.

Contract Attachments

Navigator Contracts:

• 2022-2025 MNsure Grant Services Contract Navigator/In-Person Assister Attachment A (PDF)
• 2022-2025 MNsure Grant Services Contract Navigator/In-Person Assister Attachment B (PDF)
• 2022-2025 MNsure Grant Services Contract Navigator/In-Person Assister Attachment C (PDF)

Navigator Contracts (Tribal Nations):

• 2022-2025 MNsure Grant Services Contract with Tribal Nation Navigator/In-Person Assister Attachment A (PDF)
• 2022-2025 MNsure Grant Services Contract with Tribal Nation Navigator/In-Person Assister Attachment B (PDF)
• 2022-2025 MNsure Grant Services Contract with Tribal Nation Navigator/In-Person Assister Attachment C (PDF)

County Joint Powers Navigator Agreements:

• 2022-2025 MNsure Joint Powers Agreement Navigator/In-Person Assister Attachment A (PDF)
• 2022-2025 MNsure Joint Powers Agreement Navigator/In-Person Assister Attachment B (PDF)

Certified Application Counselor Agreements:

• 2022-2025 MNsure Certified Application Counselor Services Agreement Attachment A (PDF)
• 2022-2025 MNsure Certified Application Counselor Services Agreement Attachment B (PDF)