Contact Us
MNsure-certified brokers may use our dedicated service line.
Broker Service Line Hours
2025 open enrollment hours beginning November 1
- Monday, Tuesday, Thursday and Friday: 8:30 a.m. - 4:30 p.m.
- Wednesday: 9:30 a.m. - 4:30 p.m. (except for the last Wednesday of the month and deadline dates)
- Saturday, December 7 and 14, January 4 and 11: 9 a.m. to 1 p.m.
- Sunday, December 15: 9 a.m. - 1 p.m.
Extended hours for open enrollment deadlines December 11-13, December 16-18 and January 13-15
- Broker Service Line: 8:30 a.m. - 7 p.m.
- Contact Center: open until 8 p.m.
Holidays and early closures of phone lines
- All MNsure offices closed for state holidays: November 28 and 29, December 25 and January 1
- Early closure of phone lines at 2 p.m.: December 24, 26, 27 and 31
Regular business hours, outside of open enrollment
- 8:30 a.m. – 4:30 p.m. Monday, Tuesday, Thursday and Friday
- 9:30 a.m. – 4:30 p.m. Wednesday (open an hour later due to training)
Contact Information
- Phone: 651-539-2088 or 844-520-8695 (toll-free)
- MNRelay: 711 or 800-627-3529
- brokers@mnsure.org
Instructions for Requesting a Secure Email
Emails containing protected health information (PHI) must be sent through secure email. The secure email policy can be found in the Assister Joint Policies and Procedures.
To request a secure email for an inquiry that contains PHI:
- Send a regular email to brokers@mnsure.org, and in the subject line, type "request secure email."
- The broker team will send a secure email redirecting with a link to a secure site.
- Go to that site to set up an account.
- Secure emails may then be sent from that account to the broker team.
State Holiday Office Closures
- New Years Day (January 1)
- Martin Luther King Jr. Day (third Monday in January)
- Presidents Day (third Monday in February)
- Memorial Day (last Monday in May)
- Juneteenth (June 19)
- Independence Day (July 4)
- Labor Day (first Monday in September)
- Veterans Day (November 11)
- Thanksgiving (November 28 and 29)
- Christmas Day (December 25)
Resources
MinnesotaCare Operations and County Contact Information
