Assister Portal Account Set Up

This page includes information about setting up an assister portal account.

Once MNsure has set up your assister portal account, you will receive an activation email with instructions. If you have not received this email, please Contact the Assister Resource Center (ARC) for navigators and certified application counselors or the Broker Service Line for brokers.

The email will include two types of identification numbers. It is important that you do not confuse these numbers.

• Registration number: This number will only be used once. It is the identification number you will use for creating your assister portal account.
• Reference number: This is the number you will share with consumers so they can give you authorization to help them by using the assister portal.

You should NOT enter your Social Security number when setting up your account. Select the "I do not wish to provide my Social Security Number" box when setting up your assister portal account.

Creating a username and password:

• Usernames must be unique. A message will appear to indicate if the username is available. If you already have an account on mnsure.org as a consumer, you will need to select a different username for your assister portal account.
• Do not let anyone else have access to your assister portal username and password.

Multifactor Authentication:

To ensure security, federal guidance requires MNsure to use multi-factor authentication (MFA) for the assister portal. MFA involves entering a one-time access code after entering your user name and password each time you log in. Access codes will be sent via email (the default option) or through an application that works on Android and Apple devices.

When you log in to the assister portal for the first time after creating your account, you will need to complete the MFA registration process. The Multifactor Authentication Guide (PDF) can be used to set up MFA for your assister portal account.