MN-EES Assister Portal: The MN-EES system is designed to deactivate your access if the portal has not been accessed within 60 days. To help keep your access active, we recommend logging in periodically. If your access is deactivated, please contact the ARC by phone or email for assistance.

Technical Issues: If you are having portal issues, email is a great way to notify us, just please note what system you need help with as that helps direct us with our next steps. If possible, send a screen shot if there is a specific error. Specify if you need help with:

• METS Navigator Portal: This is the portal that connects to METS where public program determinations are made.
• MN-EES Assister Portal: This is the portal connected with the new MNsure eligibility system.
• Agency Management Program: This is the program in which agency administrators manage their rosters and the first step for the certification process. 

On the phone or via email, the ARC can reset multi-factor authentication (MFA) and reactivate accounts for MN-EES. For METS Assister Portal issues, you can contact us via email or phone, but it will often take a ticket to get it fixed. We do reach out as soon as it is fixed and sometimes that is even same day for METS Assister Portal situations!